In the app or portal (fastest)
- Sign in to the Mobl Driver app, or to drivers.mobl.media/portal.
- Tap Settings, then Profile.
- Scroll to Delete my account, tap it, type DELETE and confirm.
Without the app
Email drivers@mobl.media from the email address on your account and ask us to delete it. We will confirm when it is done, usually within a few business days.
What is deleted
- Your profile and application: name, email, phone, vehicle and plate, and your sign in.
- Your document photos: license, insurance, registration and rideshare profile.
- Your uploaded trip statements, your Support chat, your iPhone rider link and your notification settings.
- Any install you have booked is cancelled.
What is kept
- Earnings and payout records, as tax and accounting rules require (up to 7 years).
- Ad play and rider records from your tablet, which are no longer linked to your name.
- Copies in our database backups, until those backups expire (about 4 weeks).
If a tablet is installed in your vehicle
The tablet belongs to Mobl and your agreement asks for it back within 10 days. When you ask to delete your account, we contact you to collect it, then delete your account as described above.
More detail is in our Driver Privacy Policy. Questions: drivers@mobl.media or 612.488.9881.